The terms and conditions of the SPEED Delivery

Flash Express Co., Ltd.

What is the Speed Delivery?

Speed Delivery is an optional delivery provided by Flash Express Co., Ltd. (“FlasExpress”/”Flash”/“Company”) offering its clients (or “the Sender”) that can be guaranteed timing of a delivery of parcels between the sender to a recipient. The Speed Delivery is provided the faster delivery time than the standard delivery to upgrade the delivery of parcels to a premium level and increase customer satisfaction. 

 *Every parcel which uses SPEED Delivery, its label is marked with a sign of SPEED.

Feature of Speed Delivery

I.)Delivery commitment in term of timing between the Sender and Flash Express.

II.)Door to Door service (Pick up the parcel at the Sender’s storage and delivery to the designated destination)

III.)Guarantee delivery time (only the Service area as per details in appendix 2)

Service Area

Speed Delivery is available on pick up area of Flash Express in Thailand (as per details in appendix 2: Standard Level Agreement of the Speed Delivery [SLA]) for both enterprise customers and individual customers. Speed Delivery can be booking via Flash Website, KA System, API, Flash Application and walk in at Flash delivery points (Shop).

Remark: Remote area will not be consisted of Speed  Delivery.

Price of the SPEED Delivery

Selling price will be charged based on actual pick up location and actual delivery location. Delivery rate of the SPEED Delivery can be found in additional appendix 1.

Rate 1: Pick up from Bangkok.

Rate 2: Pick up from North.

Rate 3: Pick up from Northeast.

Rate 4: Pick up from South.

Rate 5: Pick up from Central.

Standard Level Agreement [SLA]

Speed is specifically guaranteed timing arrival to destination. Definition of SLA as table.

Speed Delivery is generally divided into 5 groups as following; SLA for pick up at BKK, North, Northeast, South and Central. SLA can be found in additional appendix 2.

Remark

Any delay of the Speed Delivery which is exceeding to the “Standard Level Agreement of the Speed Delivery (SLA)” Flash Express shall refund the standard delivery fee to the customer. In case that the customer applies a discount, a coupon or promotion, Flash Express shall refund the standard delivery fee in accordance with the actual fee paid by the customer.

In cast that a delay delivery of the Speed Delivery is not in accordance with the SLA and caused by the customer, the recipient or others (e.g., unable to contact the recipient/the recipient has no answer to a call, a wrong phone number, a wrong address, a designated destination closes etc., Flash Express shall not responsible for any damage occurred by mentioned situations.

Payment of the Speed Delivery

All charges must be paid by the Sender within 7 days of a receipt of invoice. A late payment fee in the amount set out in FLASH’s invoice may be charged 20% annum on any sums outstanding as of the specified payment due date. This is in addition to any legal rights and remedies available to FLASH.

Determine the Weight and Size

Chargeable Weight: Determining which weight to use in calculating the rate requires that determine which rule applies. Actual weight is the weight of the package rounded up to weight with decimals at or above 0.1 kilogram.

Note: Packages that exceed FLASH weight and size limit are not accepted for transportation and Speed.

Additional Information: Weight and Size Limits.

• Maximum weight per package is 50 kg.

• Each side of the package must not over 150 (cm) and total sides of the package (W+H+L) must not over 280 cm

Note: Packages that exceed FLASH’s weight and size limit are not accepted for the Speed Delivery.

Package Specifications

1. Items that have not been packaged  cannot be shipped. Unless the goods themselves are packing materials, such as cartons, wood, fiber bags).

2.  Irregular-shaped items are not acceptable for mailing.  Machinery must be packaged into a larger box before shipping)

3. Fragile items, such as porcelain and glass products, must be wrapped with bubble cushioning separately and must be padded with shock-proof materials on each side and eight corners of the package. The outer packaging  must be protected by cushioned Materials.

4. Use high-quality packaging materials. lightweight, durable and shock resistant.

5. Cushioning material (Such as sponge, bubble film, foam material, straw rope, etc.) can not be used as the outer packaging of goods only. Sender must put in another layer of packaging for avoiding of damages during delivery.

6. Use shock-proof materials to avoid the movement of items in the package. If there are multiple items in one box, there should be gaps between each item to prevent the product from colliding with each other.

7. For wooden box packaging goods, the width of each wooden strip must be more than 5 cm and the thickness are greater than 1.5cm, or its thickness and width are both greater than 3cm. All sides must be connected and the distance between adjacent wooden strips cannot be greater than 30cm. 

8. Heavy items need to be in their original factory packaging. If the original packaging is not used, it needs to be packed in a pallet with a height of at least 8 cm, or packed in a wooden frame/wooden box with a height of at least 8 cm.

9. For pallet packaging, the package must not extend beyond the edge of the pallet itself, otherwise there is a risk of damage during handling.

10. When reusing used packaging, all labels, numbers, address information on the outside of the packaging that may affect the delivery process must be removed.

11. one label per a parcel. Small parcels cannot be bundled into one piece with packing tape, tape, or film.

12. General terms of package specifications as well as any other methods, recommendations and prohibitions contained in these Terms and Conditions of the Speed Delivery.

Reminder: Improper packaging will damage the surrounding items. If the packaging is inappropriate, your goods may be rejected.

The following table is the minimum packaging requirements. If the packaging is not up to standard and the parcel is damaged  will be responsible for any damages.

Example of small package. If your goods are not properly packed, flash will not accept your goods.

Large package example: how to ensure safe transportation

Packing and handling large, heavy, or irregularly shaped items require extra attention. These items usually cannot be stacked or transported on a conveyor belt. If your goods are not packed correctly,

Flash will not accept your goods.

Irregular Items                                                             Tires

 Windshield                                                                 Cylindrical shaped product

Large electronic products                                         Baggage, sports equipment and musical instruments

Long tube / pipe / roll                                                 Rugs

Fresh fruit parcel delivery specification

1. Goods Qualification: To delivery fruit, client must be selected fruit before ripening stage considering for delivery duration and in-side packaging temperature because both factors result in fruit ripening and may be early rotten.

2. Goods Packaging: Client should be selected strong packaging and appropriate paper box structure with suitable fruit characteristics. Due to fruit can be sensitively damaged on its skin and quality during transportation especially for stacking by several boxes, it’s important to be more carefully on packaging selection in order to minimize the risk of short life and rotten fruit may occur. For simple fruit and medium size, client should apply additional inside packing to prevent damage, especially for sensitive fruit skin or high value fruit. Using fruit foam net, plastic bag, net bag or fruit foam tray are good way against fruit collision in packages.

3. Weight and size regulations: Fruit packaging is based on FLASH terms and conditions in "table", client is requested to provide fully pack, not too tight or too small in order to avoid stacking damage during transportation e.g. it’s common that service provider will be stacked parcel for multiple layers and that can be impacted on the bottom box. Therefore, shipper should emphasize proper packaging and ensure the fruit will be delivered to destination in good condition.

**Note: Fruit packaging requirement "FLASH will accept only fresh fruit, not consist of processed fruit products", such as fruits in syrup or coconut jelly.

Terms and conditions of fruit delivery

* The company reserves the right to consider compensation for damages If your package does not meet the company requirements

Liability of Flash Express

1. Maximum liability for such shipment shall not exceed THB 2,000 per parcel. Sender must declare the value of goods to the Flash Express for acknowledgment. If the value is worth more than THB 2,000, sender can purchase additional service, Value Insurance, to expand the coverage up to THB 50,000.

2.Compensation caused by late delivery will not apply to unacceptable parcel as below following, even though parcels are purchased as Speed.

 2.1 Prohibited goods

Prohibited goods refer to the types of items that Flash does not carry. Once found, Flash has the right to transfer them to the relevant departments for processing, and will not be liable for damage or loss of the prohibited goods. Prohibited goods include but are not limited to the following:

2.1.1 In our opinion, it is not suitable for delivery or does not meet the requirements of delivery packaging items

2.1.2 All kinds of weapons and ammunition. Such as guns, bullets, shells, controlled knives and so on.

2.1.3 Various publications, publicity materials, printed materials, etc. that endanger national security and social and political stability and obscenity

2.1.4 Explosives and hazardous goods: combustible materials, gunpowder, firecrackers, flammable gas, ,alcohol,solid-gas, lacquer oil, battery, lighters, gas cylinders, phosphorus, sulfur,match ,aerosol pressure containers, Battery ,etc.

2.1.5 Biochemical substances such as sulfuric acid, hydrochloric acid, nitric acid, organic solvents, pesticides, hydrogen peroxide, dangerous chemicals etc.

2.1.6 Radioactive components and containers: such as uranium, cobalt, radium, plutonium, etc.

2.1.7 Highly toxic chemicals: thallium, cyanide, arsenic, etc.

2.1.8 All kinds of narcotic drugs according to the narcotic Drugs Act. Such as: opium (including poppy shells, flowers, bracts, leaves), morphine, cocaine, heroin, methamphetamine, ephedrine, and other products, etc. 

For narcotics with conditions prohibiting delivery and can be delivered according to the table below

2.1.9 Chemical products and infectious items such as anthrax, dangerous germs, medical waste, etc.

2.1.10 Animals, Organisms, Plants, Living plants, Human body Such as Tissue, Human organs etc.

2.1.11 National laws, regulations, and political regulations that prohibit the circulation, delivery, or entry and exit of items, such as: state secret documents and materials, and foreign private items.

2.1.12 Identification document, Secret letter or Secret documents such as Identification card, driver's license, passport, birth certificate, contract, testament and title deed, etc.

2.1.13 Financial related documents such as banknotes, bank cheque, credit cards, debit cards, pledged tickets, lottery , government saving bank’s lottery etc.

2.1.14 Products that cannot be assessed Product that have personal values or that cannot be replaced such as offering, buddha statue, artwork, paintings, antiques (including counterfeit goods), gold (including gold ornaments), mascots, amulets including counterfeit or infringement items.

2.1.15 Medical school supplies including animal and plant specimens such as research, sample of blood, urine, secretions etc.

2.1.16 All types of Letters and postcards

 2.2 Restricted goods

Restricted goods refer to items that are easily damaged, fragile, perishable, and easily contaminated, and can be transported if the packaging meets the specifications. If the item is damaged, expired or rotted, the company will not compensate in any case. In the event of loss, compensation can be claimed. (If you have purchased value insurance, the maximum amount of damage compensation will not exceed THB 5000 )

2.2.1 Goods made of fragile material such as glass, mirrors, stone, ceramic, or porcelain. such as glass, utensils, glass bottles, plates, lamps, mirrors, special models made of plastics etc.

2.2.2 Fragile goods such as TV, cupboard, monitor, chandelier, computer, wall clock etc.

2.2.3 Music instruments such as guitars, drums, and electrons.

2.2.4 Snack, dry food, cooked food, food which will expire in 5 days and include all food that can't specify expired date, need to be packed in appropriate packaging

2.2.5 In addition to the liquid items of highly prohibited items., such as beverages, products that contain liquid, etc.

2.2.6 Vegetables and fruits.

 2.3 Unclaimable goods

Unclaimable goods refer to the types of items that Flash can carry but do not accept claims for damage or loss. Parcels that cannot be claimed include but are not limited to the following:

2.3.1 Plants and plant specimens: flowers, saplings, etc.

2.3.2 Ticket items, such as receipts, coupons, event tickets..

2.3.3 Used goods (Secondhand good)

2.3.4 Fresh or perishable food products, such as fresh meat, fersh food etc.

Claim Procedures of the Speed Delivery

For individual customer, claim amount will be automatically transferred to customer's account in Flash application after a completion of payment for the Speed Delivery if there is any delay of the Speed Delivery exceeding to the standard level agreement (SLA).

For enterprise customer, Flash will send an invoice to collect actual shipping costs which customer must complete the payment as processes first. After that, claim amount will be automatically transferred to customer's account in Flash application. (Flash will compensate only the standard delivery cost. Not including Speed cost.) Both types of the customers are required to submit a withdrawal through the Flash application only.

Responsibility of Loss or Damage

FLASH will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case of personal injury or death) limited to proven damages up to an amount not exceeding THB2,000 per shipment, unless a higher value has been declared by the shipper as hereafter provided.

Claim Procedures of Loss or Damage

All claims against FLASH must be filed in writing with FLASH as soon as reasonably practicable and in any event within 7 days of delivery in the case of damage (including partial loss of a shipment) and in the case of delay within 15 days of delivery. Sender can claim the damage or loss through the following channels:

1. Application

2. Link: https://user-ui.flashexpress.com/#/login

In case of damaged goods. Sender must keep the goods until the claim process is completed. If approved, Flash Express has the right to recall the goods from the customer in all cases.

Appendix 1 SPEED Delivery’s Price List

Appendix 2 Standard Level Agreement of the Speed Delivery (SLA)