If I do not have my tracking number, is it still possible to track my shipment?
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's contact details, you can contact the shipper to get the tracking information.
If you are unsure of your tracking number, you can find it on your booking confirmation message or email. If you have accidentally deleted this email or haven't received it, you can find your tracking number in your Flash Express account by doing the following:
（1）Log in to your Flash Express account (or register if you haven't already)
（2）Check your orders details
（3）Find your Flash Express tracking number displayed, e.g. ‘TH5803VAY72’.This number can also be found in your booking confirmation message.
We strongly recommend you register Flash Express Account.