In Mind, In Delivery
Any inquiries about your orders? We've collected frequently ask questions raised by our customers. Find quick answers listed below.
How to ship by Flash Express？ Ship your parcels in just 4 easy steps
How is the delivery fee calculated?
What is the additional fee for remote area and special area?
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Where can I track the shipment status?
Can you tell me when my shipment will be delivered?
If I do not have my tracking number, is it still possible to track my shipment?
What are other possible reasons of an undeliverable shipment and how can I get it back?
Can I request a receipt or tax invoice?
Do I have any proof of picked up shipment from the courier?
Do you provide COD Service? How do I make a COD registration and what supporting documents do I need to prepare?
How do I pay for a COD package?
When will the shipper receive the COD collected from consignee?
What should I do if my parcel is lost?
What should I do if my consignment is damaged?
What is the claims process?
What types of service does Flash Express provide?
What is KA Service?
Do you offer wholesale service?
Forgotten my Flash Express login details
I have a problem with my Flash Express site use
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