Term and conditions

Flash Express

01 Definitions

“Flash” and “Flash Express”

means Flash Express Co., Ltd., shipment service provider included employees, recipient agents, and sub-contractors.

“Consignor”

means person who passes the shipment through Flash Express Co., Ltd.

“Goods”

means item which packed into packaging for processing shipment through Flash Express Co., Ltd.

“Packaging”

means a box which used for packed item regarded as the consigner agree to ship.

“Consignment Notes”

means a document provided by Flash Express Co., Ltd. and hand to a receiver as an evident of received parcels from a consignors.

02 Unacceptable Shipments

Documents contain confidential date or personal information.
Documents contain financial related such as credit card, debit card, banknote, or cheque.
Invaluable or rare-to-find goods such as painting or ancient goods.
Jewelry, metal, and gemstone.
Weapon or related, pirated, pornography, and unlawful goods.
Drug ,Electric cigarette and Alcohol product.
Explosives and hazardous goods such as spray can, batteries.
Toxic or chemical goods, dry ice.
Live animal, human or animal organs, human or animal remains.
Goods that emit an odor.
Parcel that packed with foam box, and included ice, dry ice, or cold gel. As well as to-be-controlled temperature along the shipment.
Plants
Improper packed parcel.
Parcel with the summary of length, width, and height more than 280 centimeters; or each of length, width, height more than 100 centimeters; or heavier than 50 kilograms.
Parcel which require Flash Express to obtain any special permit for transportation.
Perishable food, vegetable, or fruit. Cooked food.
Parcel containing any liquid such as beverage or goods that contained liquid

03 Irreclaimable shipments

Goods made of fragile material such as glass, mirrors, stone, ceramic, or porcelain.
Fragile goods such as TV, cupboard, monitor, or chandelier.
Music instruments such as guitars, drums, and electones.
Used goods.
Amulet or talisman
Dry foods
Perishable foods
Invoice, receipt

04 Procedure for consignor request warranty and claim lost or damage parcel during shipment.

4.1 Lost or damage during shipment

In case of parcel was lost or damaged a during shipment, Flash Express will inform status to the consignor whose the parcel and gather the document for process the warranty and claim. Consignor must hand in those documents within 7 working days after were informed by Flash Express. Flash Express will be able to dismiss warranty and claim lost or damage during shipment unless consignor hand in those documents under the condition provided.

4.2 Damage after shipment

In case of parcel was damage after dispatched, receiver must take photo of damage goods and packaging in 4 dimensions, and send those photos to Flash Express via email allcs@flashexpress.com . After Flash Express investigated and concluded that the parcel and goods was damaged during shipment, Flash Express will inform to consignor and gather the document for process the warranty and claim. Consignor must hand in those documents within 7 working days after were informed by Flash Express. Flash Express will be able to dismiss warranty and claim lost or damage during shipment unless consignor hand in those documents under the condition provided.

05 Required documents for warranty and claim damage.

5.1 A copy of identification cards issued by government.

5.2 A copy of account book for transfer damage fee.

5.3 Receipt of damaged goods

5.4 Warranty and claim form document provided by Flash Express, fulfilled information were required and must return them to Flash Express.

06 Liability of Flash Express

6.1 Flash Express’s liability is limited to direct loss and damage and a maximum of 2,000 Thai baht per Consignment Notes unless warranty were included.

6.2 Flash Express will not under any circumstances be liable for:

6.2.1 Lost or damaged for any Shipment containing items listed in Section 2 and Section 3

6.2.2 Lost or damaged arising from delayed delivery of any shipment

6.2.3 Lost or damaged of any shipment due to circumstances beyond Flash Express control included damage from electrical or magnetic field, loss of data from electric storage, damage of goods that Flash Express were known. Act or omit by employee or unemployed person of Flash Express, recipient agent, sub-contractors, or Government officials.

6.2.4 Any indirect or consequential loss or damage.

07 Legal Application and Dispute Resolution

In consideration of the interests of Flash, except for conflicts with applicable laws, all disputes relating to these Terms and Conditions will be subject to the non-exclusive jurisdiction of the country court of the original origin of the express mail, and shall apply to the law of the country of origin, the sender may irrevocably accept this jurisdiction.